zCompute Software Life-Cycle¶
The following section describes Zadara’s software life-cycle policy, designed to guide and govern the development, deployment, and maintenance of our software systems. This policy serves as a cornerstone for Zadara’s commitment to deliver high-quality, secure, and feature-rich software to Zadara’s clients and partners.
While our platform may already be performing admirably, it is important to acknowledge that the technology landscape is ever-evolving. New features, functionalities, and security enhancements are regularly introduced to address emerging challenges and meet user demands. By upgrading to the latest software versions, we take advantage of these advancements, enabling us to deliver a superior user experience and maintain a competitive edge in the market.
Zadara End-Of-Support (EOS) policy¶
Zadara provides full support for the latest release across both zStorage and zCompute product lines
Zadara provides security support and bug fixes for the two major releases preceding the latest major release
Zadara provides at least 6 months notice of deprecations
Software version downgrade is strictly prohibited
Any support inquiries for resources running unsupported versions will be addressed via upgrades
Zadara Version Support Stages¶
Full Support¶
During the Full Support stage, bug fixes and security patches may be released on a rolling basis as they become available. At Zadara’s discretion, additional features may be provided, generally in the form of a service pack.
Maintenance Support¶
When a software version enters the Maintenance Support stage, no additional features will be released. As required, high priority bug fixes will be released. Full security support will be provided for releases in the Maintenance Support phase.
End of Support¶
Upon entering the End of Support phase, customer requests and bug fixes will be addressed via upgrade. In addition, no credits will be extended due to issues that arise from unsupported versions. In the case of failure of unsupported resources, Zadara does not guarantee that the system can be restored and that data can be preserved.
Releases support status¶
zCompute Release |
Support status |
|---|---|
23.08 |
|
22.09 |
|
22.02 |
|
21.12 and earlier |
How to find your version¶
zCompute administrators can view their version by clicking the Help button
in the GUI, and then clicking About.
Supported upgrade paths¶
Source version |
Destination version |
||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
23.08.4 |
23.08.3 |
23.08.2 |
23.08.1 |
22.09.4 |
22.09.3 |
22.09.2 |
22.09.1 |
22.09.0 |
22.02.3 |
22.02.2 |
22.02.1 |
21.12.0 (EOS) |
|
23.08.3 |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
23.08.2 |
✗ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
23.08.1 |
✗ |
✗ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
23.08.0 |
✗ |
✗ |
✓ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
22.09.4 |
✓ |
✓ |
✓ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
22.09.3 |
✓ |
✓ |
✓ |
✓ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
22.09.2 |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
22.09.1 |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
22.09.0 |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✓ |
✗ |
✗ |
✗ |
✗ |
✗ |
22.02.3 |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✓ |
✓ |
✓ |
✗ |
✗ |
✗ |
✗ |
22.02.2 |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✓ |
✓ |
✗ |
✗ |
✗ |
22.02.1 |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✓ |
✗ |
✗ |
21.12.0 (EOS) |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✓ |
✓ |
✓ |
✗ |
21.10.3 (EOS) |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
✗ |
How to Upgrade¶
Zadara’s Global Operations team is actively deploying upgrades to ensure our customers and partners around the world are able to continually leverage the latest and greatest Zadara software.
If you would like to book your Cloud upgrade, please contact support@zadara.com and one of our team members will reach out to schedule a day/time that works best for you and your organization. You can also submit a ticket directly to us using the below link (please reference ‘Upgrade’ in the subject line): https://support.zadarastorage.com/hc/en-us/requests/new